Your Questions Answered

For placing a new order, go to the shop section, search the name of the product you wish to purchase , select from the displayed options, review the product details, enter a quantity and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.

You will receive a confirmation mail to your registered email ID with the order details and an SMS on your registered mobile number updating you about the order status.

If you order contains medicines please show your prescription to our delivery assistant or store assistant at the time of receipt of the products and payment.

How do I submit my prescription for medicine purchases?

You can upload prescription from your computer or from the list of saved prescription in your registered account. MedExpress representative will verify the prescription for order before confirmation. Alternatively, have your prescription to be displayed to our delivery assistant or store assistant at the time of receipt of products. Please note that we will not be able to handover any medicine without a valid prescription.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sunday's From 09:00 am - 05:00 pm IST.